Maui’s Automated Planning and Permitting System to launch April 18

News Release from County of Maui, March 8, 2022

Maui County will provide greater public transparency and improved customer service with its transition to a new, web-based software designed to support planning and permit processing. Maui’s Automated Planning and Permitting System (MAPPS) will go live on April 18, 2022, replacing the County’s existing KivaNet system.

“The new MAPPS program will greatly improve transparency and customer service,” Mayor Michael Victorino said. “This new web-based technology will streamline permit processing for all concerned. Mahalo to the Managing Director Sandy Baz, our Department of Management’s Information Technology Services Division and to the MAPPS Project team for all of their hard work.”

The MAPPS online customer service will allow residents to:

• Submit applications for plans, permits and specific business licenses
• Access Service Requests through COMConnect
• Search public planning and permitting records
• Explore any ongoing neighborhood activity with the system’s map feature

MAPPS will support interactions among County planning and permitting agencies and partners. The system will transmit data and documentation and facilitate plan reviews.

The County’s transition from its KivaNet to MAPPS system will require a number of operational steps:

• Beginning at 4 p.m. March 28, paper applications will no longer be accepted 
• From March 29 to April 8, there will be some limitations of services due to the systems transition. County departments may be available for consultations and clarifications on existing applications
• As of 4 p.m. March 31, KivaNet will become “read only.”
• From April 11 to April 14, select County planning and permitting offices will be closed to the public
• On April 18, MAPPS launches; KivaNet will no longer be available

For more information, visit https://www.mauicounty.gov/MAPPSinformation.