Monday, April 15, 2024
Hawai'i Free Press

Current Articles | Archives

Wednesday, October 3, 2018
2018 Digital States Survey Grades Hawaii B+
By News Release @ 2:12 AM :: 3734 Views :: Hawaii State Government, Hawaii Statistics


News Release from Hawaii Office of Enterprise Technology Services, October 2, 2018

HONOLULU – Hawaii is ranked first among fifty states in emerging technologies/innovation, according to the Center for Digital Government’s 2018 Digital States Survey. It also ranked second for its exemplary work in support of collaboration.

In addition to those rankings, Hawaii received an overall grade of B+ in the Digital States Survey, up from B in 2016. Under the Digital States criteria, a grade of B reflects states that are trending up. These states show results in many survey categories, and their leaders use modernization to change entrenched practices to prepare for more sustainable operations. Incentives for collaboration are in place, and performance measures are used in key areas.

The Center believes that letter grades are an effective way to reflect the work of states in this important area. Moreover, letter grades provide a way of assessing progress over time within individual states – all with the end goal of improving performance, state by state.

“I’m proud of the progress we’ve made in technology and innovation,” said Gov. David Ige. “Modernizing government has been my one of my top priorities since becoming governor.”

“Although there is still much work to be done, I am pleased with this achievement and look forward to improving our overall grade,” said Todd Nacapuy, chief information officer. “I congratulate all our team members for their hard work in helping us earn this recognition.”

Since its inception 21 years ago, this biennial e-survey has helped benchmark state government use of digital technologies to improve service delivery, increase capacity, and reach policy goals.

In addition, the survey was designed to highlight best and emerging practices that can be shared across borders – success in one state can help fuel progress in others. The survey recognizes these achievements and provides a common reference for all 50 states in the ongoing work of finding better ways to do the public’s business. To those ends, the Center for Digital Government awarded a letter grade to each of the 50 states.

A national overview of all 50 states and their grades can be viewed at:

To see the awards article and the 50-state summaries, visit

  *   *   *   *   *

2018 Digital States Survey Grades

A Georgia, Michigan, Missouri, Ohio, and Utah

A- California, Indiana, Minnesota, New York, North Dakota, Virginia, Washington, and Wisconsin

B+ Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Maine, Maryland, Pennsylvania, and Tennessee 

B Arizona, Arkansas, Florida, Iowa, Kentucky, Louisiana, Massachusetts, Mississippi, Montana, Nebraska, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Texas and West Virginia.

B- Alabama, Kansas, South Dakota, and Vermont

C+ Nevada, New Hampshire, and Wyoming

C Alaska, New Jersey, and Rhode Island

  *   *   *   *   *


2018: B+

2016: B

Chief Innovation Officer: Todd Nacapuy

The state of Hawaii returned to a B+ ranking with a collaborative attitude toward solving its unique challenges, under the leadership of tech-forward Gov. David Ige and a responsive Legislature. Since coming to the state in 2015, CIO Todd Nacapuy has worked with the Legislature and the state IT workforce to enact legislation that would serve as the foundation for the consolidated Office of Enterprise Technology Services (ETS). Those same statutes also put in place an IT governance process requiring departments to develop multiyear IT strategic plans.

Legislators and the executive branch worked together on policies and best practices with Act 37, which took effect in 2017, pushing out the benefits of independent IT project verification and validation to the Department of Education and the University of Hawaii. Officials partnered on data-driven government, standing up a Department Dashboard aggregating IT projects around the state. Powered by the SharpCloud data visualization solution, it lets ETS present initiatives in a visually compelling way, categorized by metrics including cost and organizational importance.

The state prioritized residents in a series of innovative emerging tech solutions, with its health department implanting air quality sensors at strategic locations including those with the potential for deadly volcanic lava fumes. Hawaii’s emergency management agency has installed statewide wireless and satellite-based alert warning systems and water level monitors; and its highways agency tracks movement via "smart" road monitors, cameras, traffic controls and messaging systems.

Hawaii has done considerable heavy lifting to enhance its ability to recruit IT staff, piloting the migration of existing employees from a seniority-based to a broadbanding system that simplifies the classification of positions and is more flexible in recognition of and compensation for professional growth and development. In 2016, the state piloted a collaboration with LinkedIn to raise the visibility of ETS job openings, filling a significantly higher percentage.


TEXT "follow HawaiiFreePress" to 40404

Register to Vote


808 Silent Majority

Aloha Pregnancy Care Center


Antonio Gramsci Reading List

A Place for Women in Waipio

Ballotpedia Hawaii

Broken Trust

Build More Hawaiian Homes Working Group

Christian Homeschoolers of Hawaii

Cliff Slater's Second Opinion

DVids Hawaii


Fix Oahu!

Frontline: The Fixers

Genetic Literacy Project

Grassroot Institute

Hawaii Aquarium Fish Report

Hawaii Aviation Preservation Society

Hawaii Catholic TV

Hawaii Christian Coalition

Hawaii Cigar Association

Hawaii ConCon Info

Hawaii Debt Clock

Hawaii Defense Foundation

Hawaii Family Forum

Hawaii Farmers and Ranchers United

Hawaii Farmer's Daughter

Hawaii Federalist Society

Hawaii Federation of Republican Women

Hawaii History Blog

Hawaii Homeschool Association

Hawaii Jihadi Trial

Hawaii Legal News

Hawaii Legal Short-Term Rental Alliance

Hawaii Matters

Hawaii's Partnership for Appropriate & Compassionate Care

Hawaii Public Charter School Network

Hawaii Rifle Association

Hawaii Shippers Council

Hawaii Smokers Alliance

Hawaii State Data Lab

Hawaii Together



Hiram Fong Papers

Homeschool Legal Defense Hawaii

Honolulu Moms for Liberty

Honolulu Navy League

Honolulu Traffic

House Minority Blog

Imua TMT

Inouye-Kwock, NYT 1992

Inside the Nature Conservancy

Inverse Condemnation

Investigative Project on Terrorism

July 4 in Hawaii

Kakaako Cares

Keep Hawaii's Heroes

Land and Power in Hawaii

Legislative Committee Analysis Tool

Lessons in Firearm Education

Lingle Years

Managed Care Matters -- Hawaii

Malama Pregnancy Center of Maui

Military Home Educators' Network Oahu

Missile Defense Advocacy

MIS Veterans Hawaii

NAMI Hawaii

National Christian Foundation Hawaii

National Parents Org Hawaii

NFIB Hawaii News

No GMO Means No Aloha

Not Dead Yet, Hawaii

NRA-ILA Hawaii

Oahu Alternative Transport


OHA Lies

Opt Out Today

Patients Rights Council Hawaii

PEACE Hawaii

People vs Machine

Practical Policy Institute of Hawaii

Pritchett Cartoons

Pro-GMO Hawaii


Rental by Owner Awareness Assn

ReRoute the Rail

Research Institute for Hawaii USA

Rick Hamada Show

RJ Rummel

Robotics Organizing Committee

School Choice in Hawaii

Sink the Jones Act

Statehood for Guam

Talking Tax

Tax Foundation of Hawaii

The Real Hanabusa

Time Out Honolulu

Trustee Akina KWO Columns

UCC Truths

US Tax Foundation Hawaii Info

VAREP Honolulu

West Maui Taxpayers Association

What Natalie Thinks

Whole Life Hawaii