Computer Fixed After Phone Call to Bulgaria

SA: …The glitches to the city’s mainframe computer network, which technicians began noticing Monday, all but crippled the ability of Honolulu and the other three counties to process customer transactions including driver licensing and vehicle registration. The city blamed unexpected incompatibility between new hardware and new software as the root of the problem.

Mayor Kirk Caldwell, in a statement, said: “With the help of our vendors and our hard-working city staff, we found a configuration problem in the system that impeded the activity of the security software. After correcting the configuration, the security software worked and the performance of the system returned to normal. I want to thank all the residents of Oahu and those on the neighbor islands for their patience as we work on this issue over the last few days.”

Pereira said Department of Information Technology fixed the problem following a five-hour conference call, involving technicians from as far as Bulgaria and Paris, from about 7 p.m. to midnight. After that, “they completed the fix and got the system back online,” he said….

read … Thank God for Bulgaria!

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Partial closure of driver licensing centers continues

News Release from City and County of Honolulu, June 28, 2017

Honolulu – Due to computer mainframe issues, the city’s driver licensing centers will be partially closed again tomorrow, Thursday, June 29. The Department of Information Technology continues to work on resolving the problem, and hopes to restore normal services by the end of this week. An update will be provided at that time.

In the meantime, all driver licensing offices will continue to perform previously scheduled road tests, and road test walk-ins as availability allows, during regular business hours, but all other driver licensing services will be unavailable.

Motor vehicle registrations are being processed as normal. The nine satellite city halls across O‘ahu will remain open during normal business hours and provide all services, including motor vehicle registration, but will not be able to provide driver licensing transactions.

To accommodate vehicle owners with motor vehicle registrations expiring on June 30 who were impacted by a service interruption earlier this week (now resolved), a one-time extension has been granted until July 7, 2017. To take advantage of this extension period and avoid incurring a penalty, registrants will need to make a payment at a Satellite City Hall office, or by mail-in, postmarked no later than July 7, 2017. Note: There is no extension or penalty waiver for online vehicle registration payments.

The Department of Customer Services will waive driver license renewal late fees for a 90 day grace period from the license expiration date. However, those with driver licenses expiring this week should note that driving with an expired license may lead to a citation from police, as the law does not allow any grace period. However, Honolulu Police Department officers are aware of the situation and will exercise discretion, and the city will be sending a letter to the State Courts informing them of the problem.

The Department of Customer Services encourages customers to also use online services and the mail whenever possible. For information regarding services and locations, please visit www.honolulu.gov/csd/.

For questions regarding the city’s driver licensing centers, please call 768-9100 from 8 a.m. to 4 p.m.

Additional updates are also being provided at www.honolulu.gov.

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Maui County: Division of Motor Vehicle and Licensing Times Slow Due to Honolulu Mainframe Issues

News Release from County of Maui, June 27, 2017

Wailuku, Maui - The Maui County Division of Motor Vehicle and Licensing (DMVL) is experiencing longer than usual wait times because of Honolulu computer issues. The City and County of Honolulu is the mainframe for drivers licensing information statewide and began experiencing technical problems yesterday that affected all counties.

As of this time there is no word from Oahu as to how long the issue will last or when the problem will be resolved.

In the meantime, the following services have been affected: motor vehicle registration, drivers licensing, state ID’s, moped registration, out of state license and vehicle transfers and any and all transactions which require logging into the state database.

Road test appointments will be kept however the paperwork that needs to be processed after the road test is complete will need to take place at a later date when the system is working properly. Road tests are good for one month after they have been completed.

DMVL staff ask that those with only those customers with urgent needs, such as drivers licenses or vehicle registration expiring at the end of the month, come down for servicing. The county urges those with all other matters to come back when the computer issue on Oahu is resolved.

For more information contact the DMVL call center at 270-7363.

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Kauai Co: Kaua‘i DMV extends vehicle registration deadline to July 7

HTH: Computer malfunction in Honolulu causes problems for Big Isle licensing stations