National Community Survey

News Release from Office of the City Auditor, June 27, 2022 

The Office of the City Auditor reported the results of Honolulu resident opinions about community and city services in the 2021 National Community Survey (NCS).

The 2021 NCS ratings in Honolulu generally remained stable with some characteristics’ ratings fluctuating from the previous year:

Facets of Livability 

The overall economic health of Honolulu was rated positively by 25% of respondents, up from 18% last year 

The overall health and wellness opportunities was rated positively by 67% of respondents

Quality of Life 

Honolulu as a place to live was rated positively by 68% of respondents 

The overall quality of life in Honolulu was again rated positively by 63% of respondents

Governance 

Overall customer service by Honolulu employees was rated positively by 44% of respondents 

Public information services in Honolulu was rated positively by 45% of respondents

Economy 

Honolulu as a place to visit was rated positively by 83% of respondents.

Mobility 

Ease of walking in Honolulu was rated positively by 50% of respondents

Utilities 

Garbage collection was rated favorably by 70% of respondents

Safety 

Fire services was rated favorably by 79% of respondents

Natural Environment 

Air quality was rated positively by 82% of respondents

Parks and Recreation 

Fitness opportunities earned a positive rating by 63% of respondents

Information on other performance measures can be found in the 2021 National Community Survey. The report is available on the City Auditor Website: LINK