Thursday, August 11, 2022
Hawai'i Free Press

Current Articles | Archives

Thursday, January 9, 2020
Audit: Handi-Van Phone System May be ADA Violation
By News Release @ 6:51 PM :: 3193 Views :: Honolulu County, Ethics, Rail

Follow-Up on Recommendations from Report No. 16-02, Audit of the City's Paratransit Service

From Honolulu City Auditor, January 7, 2020

…The original audit, Audit of the City's Paratransit Service, Report No. 16-02, issued in March 2016, was conducted pursuant to Council Resolution 14-69, FD1. The resolution asked our office to perform a comprehensive management and performance audit of the city's paratransit service. The audit objectives were to assess and update the status of issues identified in Resolution 14-69, FD1, compare and contrast Honolulu's paratransit service with the American with Disabilities Act of 1990 (ADA) minimum requirements and with other jurisdictions that provide paratransit service, and assess the sustainability of the paratransit program. Report No. 16-02 made 17 recommendations.

In May 2018, our office issued an Audit Recommendations Status Report Fiscal Year 2017, Report No. 18-03. In this status update, we found that of the 17 recommendations made in Report No. 16-02, eight recommendations were completed, two were resolved, five were in process, and two were not started.

For purposes of this follow-up audit, we focused on 9 of 17 recommendations from the original report.  They include 7 of the 17 recommendations that were in process or not started, plus two recommendations that were previously determined to be complete, but revisited due to their high risk and impact to the agency. In addition, we assessed two areas of the city's paratransit service that currently impact service.

First, we believe the city and state should review the TriMet model used by Portland, Oregon's paratransit service to possibly bring in additional revenues to support the city's paratransit service.

Secondly, we found that O'ahu Transit Services, Inc. is hampered by an ineffective communications system that sometimes prevents riders from making reservations, drops calls, and does not record voicemail complaints.

In this follow-up audit, we found that three recommendations were completed, five were in process, and one was not started. We also found that a city and state collaboration could maximize paratransit dollars using Portland, Oregon's TriMet model. Finally, we found a poorly planned replacement phone system resulted in unreliable paratransit communications and risks ADA violations….

read … Audit Report

CB: Handi-Van Software – And Perhaps Its Operator – Need An Overhaul

KHON: City auditor: Handi-Van not up to standard

2018: Uber Caldwell: Level the Playing Field for Everybody Except HandiVan 

Links

TEXT "follow HawaiiFreePress" to 40404

Register to Vote

2aHawaii

808 Silent Majority

ACA Signups Hawaii

Alliance Defending Freedom

Aloha Pregnancy Care Center

American Council of Trustees and Alumni

AntiPlanner

Antonio Gramsci Reading List

A Place for Women in Waipio

Astronomy Hawaii

Back da Blue Hawaii

Ballotpedia Hawaii

Better Hawaii

Broken Trust

Build More Hawaiian Homes Working Group

ChinaTownWatch.com

Christian Homeschoolers of Hawaii

Cliff Slater's Second Opinion

DVids Hawaii

FIRE

Fix Oahu!

Frontline: The Fixers

Genetic Literacy Project

Grassroot Institute

Habele.org

Hawaii Aquarium Fish Report

Hawaii Aviation Preservation Society

Hawaii Catholic TV

Hawaii Christian Coalition

Hawaii Cigar Association

Hawaii Coalition Against Legalized Gambling

Hawaii ConCon Info

Hawaii Credit Union Watch

Hawaii Crop Improvement Association

Hawaii Debt Clock

Hawaii Defense Foundation

Hawaii Family Advocates

Hawaii Family Forum

Hawaii Farmers and Ranchers United

Hawaii Farmer's Daughter

Hawaii Federalist Society

Hawaii Federation of Republican Women

Hawaii Future Project

Hawaii Gathering of Eagles

Hawaii History Blog

Hawaii Homeschool Association

Hawaii Jihadi Trial

Hawaii Legal News

Hawaii Legal Short-Term Rental Alliance

Hawaii Life Alliance

Hawaii March for Life

Hawaii's Partnership for Appropriate & Compassionate Care

Hawaii Public Charter School Network

Hawaii Rifle Association

Hawaii Shippers Council

Hawaii Smokers Alliance

Hawaii State Data Lab

Hawaii Together

HIEC.Coop

HiFiCo

Hiram Fong Papers

Homeschool Legal Defense Hawaii

Honolulu Navy League

Honolulu Traffic

House Minority Blog

Imua TMT

Inouye-Kwock, NYT 1992

Inside the Nature Conservancy

Inverse Condemnation

Investigative Project on Terrorism

July 4 in Hawaii

Kakaako Cares

Keep Hawaii's Heroes

Land and Power in Hawaii

Legislative Committee Analysis Tool

Lessons in Firearm Education

Lingle Years

Malulani Foundation

Managed Care Matters -- Hawaii

Malama Pregnancy Center of Maui

Mauna Kea Recreational Users Group

MentalIllnessPolicy.org

Military Home Educators' Network Oahu

Missile Defense Advocacy

MIS Veterans Hawaii

NAMI Hawaii

Natatorium.org

National Christian Foundation Hawaii

National Parents Org Hawaii

NFIB Hawaii News

No GMO Means No Aloha

Not Dead Yet, Hawaii

NRA-ILA Hawaii

Oahu Alternative Transport

Obookiah

OHA Lies

Opt Out Today

OurFutureHawaii.com

Patients Rights Council Hawaii

PEACE Hawaii

People vs Machine

Pritchett Cartoons

Pro-GMO Hawaii

P.U.E.O.

RailRipoff.com

Rental by Owner Awareness Assn

ReRoute the Rail

Research Institute for Hawaii USA

Rick Hamada Show

RJ Rummel

Robotics Organizing Committee

Save Dillingham Airfield

School Choice in Hawaii

SenatorFong.com

Sink the Jones Act

Statehood for Guam

Talking Tax

Tax Foundation of Hawaii

The Real Hanabusa

Time Out Honolulu

Trustee Akina KWO Columns

UCC Truths

US Tax Foundation Hawaii Info

VAREP Honolulu

Waagey.org

West Maui Taxpayers Association

What Natalie Thinks

Whole Life Hawaii

Yes2TMT