2017 Annual Report of the Chief Information Officer, State of Hawai‘i December 28, 2017
Excerpts from Assessment of the CIO (pg 9 prepared by IT Steering Committee) and Comments from Editor
IT STEERING COMMITTEE Pursuant to HRS section 27-43, the IT Steering Committee was established to advise and support the CIO….
For the first time, the ITSC in 2017 has evaluated the CIO based on several metrics, organized under the seven priority areas:
- IT Governance,
- IT Workforce Development,
- Enterprise Programs and Projects,
- Services-Oriented Infrastructure,
- Open Data, and
...On December 19, 2017, the committee met and evaluated the State CIO based on the thirty-one (31) metrics below, organized under seven priority areas stated above. Supporting data and reference materials for the metrics were provided to the committee, as well as in-person explanations and online demonstration of data.
The committee used the following scoring framework for scoring:
- A = Completed 100% on time, on budget
- B = Completed but not on time, on budget (up to 10% variance)
- C = Completed but not on time, on budget (11-20% variance)
- D = Completed but not on time, on budget (greater than 20% variance)
- F = Not at all
- I = Not scored (with justification)
The committee arrived at final scores by consensus, and average grades for each priority area were based on value judgments of each of the individual metric grades under a particular priority area.
The IT Steering Committee’s assessment of the CIO follows….
A = Completed 100% on time, on budget
Tax System Modernization Project, Phases 2 & 3
In August 2017, the Tax System Modernization program completed the third of five “Rollouts,” which enhances online services for Corporate Income, Franchise, Public Service Company, and Withholding taxpayers. New features include improved web interface and added video tutorials. While the August 2017 launch requires no immediate action by tax-filers, it lays the necessary groundwork for phasing out the aforementioned tax group services from the legacy website by January 2018. ETS is also identifying any opportunities for further improvement before the project proceeds to its next major phase, Rollout 4, which will begin to address individual income filing and other areas.
Enterprise Payroll and Time & Attendance Modernization, Payroll Phase On track, on budget
The HawaiiPay project is being implemented in two phases: Payroll (2016-2018), followed by Time & Attendance. As part of the Payroll Phase, the first two departments are scheduled to “go live” on the new system in second quarter 2018, with remaining departments to begin transitioning in third quarter 2018. Project team efforts are currently focused on system configuration and departmental IT readiness to ensure that the required hardware, software and network bandwidth are in place when the system goes live.
(Akamai readers will remember these two ‘A’ grade projects featured in a December 10, 2017 Hawai’i Free Press article which pointed out: “HGEA is on course to destroy the $37M overhaul of the State’s tottering manual payroll system.”)
(With that in mind, lets take a look at the I and F grade projects):
I = Not scored
- “Implemented cybersecurity response plan” (Deadline 12-1-17)
- “Established metrics for cybersecurity response and effectiveness” (Deadline 12-1-17)
- Issued RFP for State Web Portal Program (Deadline 12-1-17)
- Evaluated effectiveness of State Web Portal program and model, and issue request for proposals in line with the recommendations of the Access Hawai‘i Committee (Deadline 12-1-17)
- Established policy for open data (Deadline 12-1-17)
- Collected departmental IT roadmaps, under new authority provided under HRS 27-43 (Deadline 7-1-17)
F = Not at all
- Kauhale On-Line Eligibility Assistance (KOLEA), Phases 1 & 2 (Deadline 12-1-17) CMS delay
- Government Private Cloud / Cloud Services (Deadline 12-1-17) Not migrating because of cost; updating government equipment instead
- Established web accessibility standard and launched statewide training resources (Deadline 12-1-17) Not issued; only one training session
- Created a publically accessible online dashboard to track progress, as a companion to the roadmap (Deadline 12-1-17) Targeted publish date 12/22/2017
(Hear’s another juicy tidbit from pgs 4, 6 and 7)
Systems Services Branch — Provide systems administration support of the IBM Mainframe; enterprise UNIX; enterprise backup and restore; and disaster recovery. Conduct disaster recovery testing for the IBM Mainframe and reduce legacy equipment [non-mainframe]…. Maintained IBM Mainframe availability at 99.908 percent, and rolled out a Production Data Sharing System. Created a “locker” of parts on island for the Tax department to ensure minimal downtime of hardware failures on the old tax system
(Translation: Nobody makes parts for Hawaii’s old IBM mainframe running UNIX any more so they bought all the junk parts they could off of EBay before museums could get a hold of them.)
(25% of the Hawaii tech budget covers Mainframe computing. $4,342,717 pg 26)
Read … Full Report
Bonus: Hawaii FAMIS Handbook Dated 1983